1. Construction
  2. Groundworks
  3. Landscaping
  4. Internal Finishing
  5. Insulation
  6. Roofing
  7. Above Ground Drainage
  8. Chemicals
  9. Bathrooms & Plumbing
  10. Tools & Hardware
  11. Porotherm
  12. Timber

Terms and Conditions

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Terms and conditions for Chandlers Building Supplies website sales

1                     Prices

The price you see on the website when you add an item to your basket is the price that you will be charged on your order.  There may be occasions when this price will be different to a price advertised in one of our branches due to a local promotion.  We will not match the local promotional price if your order is supplied by a different branch.

2                     VAT

Prices are quoted excluding VAT which will be charged at the current rate.  VAT will be added when you complete your order and you will see the total amount payable.

3                     Payment

We offer all of our goods on a payment with order basis.  This means that you must pay us when you place the order.  We can take payment by most credit cards and debit cards.  We will only accept your order if we receive payment in full.  We provide account facilities to regular customers, subject to credit checks, under separate terms of business.  If you would like to request an account then please click here.

4                     Delivery Areas and Charges

We accept website orders for delivery to the following postcode areas:-

CHERTSEY BRANCH

Inner Area GU25, KT13-16, TW17-18, TW20 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area GU18-21, GU24, KT12, SL3-5, TW15-16, TW19 £25 +VAT Delivery Charge, Free Delivery on orders over £250

GREAT BOOKHAM BRANCH

Inner Area KT11, KT21-24 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area GU1, GU4-5, GU22-24, KT9-10, KT17-20, RH2-5 £25 +VAT Delivery Charge, Free Delivery on orders over £250

LEWES BRANCH

Inner Area BN1-2, BN7, BN50-51 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area BN3, BN5-6, BN41-43, BN45, BN52 £25 +VAT Delivery Charge, Free Delivery on orders over £250

PETWORTH BRANCH

Inner Area GU28-29, RH14, RH20 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area BN11-18, BN44, BN99, GU6-8, GU26-27, GU30-31, PO18-22, RH12-13 £25 +VAT Delivery Charge, Free Delivery on orders over £250

RINGMER BRANCH

Inner Area BN8, TN21-22 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area BN9-10, BN20-27, RH15-18, TN6-7, TN20, TN33-35, TN37-40 £25 +VAT Delivery Charge, Free Delivery on orders over £250

THANET BRANCH

Inner Area CT7-12 £10 +VAT Delivery Charge, Free Delivery on orders over £75

Outer Area CT1-3, CT5-6, CT13-14 £25 +VAT Delivery Charge, Free Delivery on orders over £250

If your delivery address is not listed above we may still be able to help you if you complete our enquiry form.

5                     Access Requirements

Most of our deliveries are made on 26 tonne crane lorries which are similar in size to a large dustbin lorry.  If you are in any doubt about whether or not one of these lorries can get to your address then please contact your nearest Chandlers branch before placing your order.

6                     Kerbside Delivery

Our vehicles are designed to operate on the public highway.  Our drivers will park on the public highway and offload your order as close as possible to your chosen position, within the safe limitations of their crane.  If you ask the driver to leave the public highway then you will be responsible for any damage caused by the vehicle.

7                     Acknowledgement

One of our websales co-ordinators will check your order during business hours and send you an acknowledgement by email.  This will contain your order number and also contact details for the local Chandlers branch who will be delivering your order.

8                     Delivery Date

We will normally deliver your order within two business days.  Please call the branch delivering your order if you need to know the day on which your order will be delivered.  We cannot tell you in advance what time of day your order will be delivered but we will let you know when your order is on its way if you ask us to do so.

9                     Receipt

An authorised adult will need to sign when your order is delivered.

10                 Availability

The products we offer for sale over the internet are our best selling lines and we aim to keep enough stock so that we never run out.  However, at times when there is exceptionally high demand, we may run out of some items.  If this happens, we may delay sending your order for a couple of days while we get new stock.  If we are expecting a longer delay then we will use the information you have given with your order to let you know about our progress.  You may contact us at any time to check on the progress of your order.

11                 Cancellation

If you want to cancel your order then you may do so at any time until we send it out.  If you want to cancel the order, you should do so by phone and we will confirm whether we have been able to do this.

12                 Seven Day Refund

Once we have sent out your order or you have collected it, you may return the goods for a full refund, without giving a reason, as long as the goods are with the original packaging, unused and we receive them back within 14 days of you receiving them.  You must contact us within 7 days of receiving your order to arrange this and you will have to pay any costs involved in returning them to us.  There are some products that we cannot accept back because of their perishable nature including cement and plaster.

13                 Guarantee

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, you may contact us for a refund or to arrange repair (at our option) at any time in the first 12 months.  All we ask is that you explain what the problem is and give us details of the purchase.  Some of the products that we sell carry longer manufacturer’s warranties.  Our guarantee is aimed at giving you extra peace of mind.  It is not a substitute for the manufacturer’s warranty.

14                 Errors and Omissions

We are constantly updating our products and prices.  We are confident of our staff and our technology but we realise that we may sometimes make mistakes.  If we offer goods for sale incorrectly, we will always try and honour our offer.  There may be rare circumstances where it is not possible for us to do this.  In these cases, we will contact you and explain the situation.  If we cannot sort out the matter to your satisfaction, we can refuse your order and refund any payment you have made.

15                 Unforeseen Circumstances

We will always do our best to carry on as normal in all circumstances but we will not be legally responsible to you for any failure which is due to unexpected events or any situation outside our control.  This includes strikes, war, acts of terrorism, power cuts, floods and traffic delays.

16                 Age Restrictions

Age restrictions apply to some of the products that we supply.  By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery is also over 18.

17                 Legal Responsibility

Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.

18                 Law

These terms of business will be governed by English law.  Any disputes will be dealt with by the English courts.

19                 Company Information

We are Chandlers Building Supplies Ltd, a company registered at The Broyle, Ringmer, East Sussex BN8 5NP (number 2820046).

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